When you call our toll-free number at (888) 577-0777 during our normal business hours, a call center representative will answer immediately.

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Tell the representative what zip code you are calling from and what type of service you need (DOT physical, state school bus driver physical, DOT follow-up visit, etc).

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If you are a new customer, the represenative will take your information and enter you into our scheduling system.

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The representative will then check the availability of the mobile DOT Medical Examiner who serves your area and will schedule your appointment accordingly. 

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Payment is then taken  via SquareUp. Payment is accepted via credit/debit card; corporate, prepaid, or rewards cards; or HSA/FSA card.

Once your payment is successfully processed, a receipt will be sent to the email address you provided. The receipt will include our return/cancellation policy. This policy is also found at the bottom of this page.

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Please be sure to tell the representative any pertinent information that will assist the examiner in providing the mobile service such as parking issues, person to report to (if a business), etc.

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Once your call is complete, you can then fax any necessary documents such as CPAP or insulin compliance reports to us.

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RETURN POLICY: In the event that you need to cancel one or more of the individual services you paid for, you will receive a full refund for the specific individual service(s) if cancellation has been made at least 24 hours before it was scheduled for. In the event the cancellation is made by the service provider and was not rescheduled by us, you will automatically receive a full refund. (This policy will appear on the receipt you receive from SquareUp.)